Q&A with Michael McCafferty

Michael McCafferty, Sales Director, Northeast U.S., Jetcraft
Location: Connecticut, US

Describe a typical day or week in your role.

I tend to get up and see what my counterparts in Hong Kong and Australia have cooking for the day. Often, information that you had requested the night before, will get responses early in the morning, due to time difference.

Describe the company culture at Jetcraft and what it means to you?

The company culture a Jetcraft really is just one gigantic team. There isn’t anybody that you can’t call on throughout a deal that’s not going to drop what they are doing to give you a hand. That teamwork is really important. Jahid has made a point of bringing us all together several times a year, so you really get to know your colleagues and their families which only adds to the family atmosphere.

What do you love most about your job?

What I love most about my job is the people that I interact with from both my team and the client side of things. People that buy private jets are interesting people by in large, so I love the client interaction. And the team at Jetcraft is really second to none.

Who or what has been your greatest professional influence?

My father was a big influence on my life. He did not work in this profession, but he carried himself with the upmost integrity. I try to carry that into my day-to-day work.

Describe yourself in 3 words.

I think reliable, honest, and genuine.

If you were to buy a business jet, which aircraft would suit your needs and why?

If I were to buy my own business jet, it would probably be a G650 because it can do anything on the globe comfortably with speed and it’s got an incredibly reliable track record.

Explain what makes Jetcraft’s customer experience unique.

I would like our customers to experience the same thing I do with my colleagues, which is being part of a family.Getting honest answers to their questions, reliable data, and information that they can trust. I would say that good customer service is being responsive and even anticipating the needs of your clients. Not just being reactive but anticipate what your client might be feeling and alter the deal to suit them.

Finally, what is your hidden talent or hobby?

My hobbies are not really hidden. I still do a fair amount of running. I start my days with a run. I just finished my 17^th running of my birthday mile, where I punish myself on the track every January 6^th just to prove that I’m beating back father time. So, I would say that running is kind of my secret hobby.