Q&A with Sean O’Leary

Sean O’Leary, Sales Engineer, Jetcraft
Location: Dublin, Ireland
[email protected]       +353 1 533 4688

How long have you been at Jetcraft?

I have been at Jetcraft since October of this year. I am one of the newest members of the Jetcraft family.

What are your responsibilities within the global Jetcraft team?

My number one responsibility is supporting my sales team. I support five different sales directors located throughout EMEA. Anything I can help with from Spec builds, Aircraft evaluations to Aircraft viewings. I am at the aid to my sales team as every good sales person requires a great support team and I believe that the work I can do will benefit the sales team by enabling them to concentrate and work closely on their client relationships.

Describe a typical day or week in your role.

I work from home, which means my day never has a rigid schedule. Put it this way, like all of us here at Jetcraft there is no such thing as a 9-5 work day! After coffee it’s time for emails, from there on out it’s all about juggling and prioritizing requests from my team.

What do you love most about your job?

Two things, working closely with airplanes and people. Since I can remember I have had a huge passion for aviation. I have always hoped that one day I would end up in the aviation industry. Jetcraft ticks all the boxes. With an Engineering background I was always tech savvy and interested in Math and the Sciences but wondered how Engineering would ever suit my craving for business deals and people interaction. Here at Jetcraft as a Sales Engineer I feel I have found my calling.

Describe the company culture at Jetcraft and what it means to you?

For me a job is never a means to an end or a daily chore. I’ve always treated my job as a lifestyle and here at Jetcraft is no exception. When burning the midnight oil working late or answering calls on weekends I can always take solace in knowing my Jetcraft teammates are going above and beyond each and every day. This company defines passion, dedication and integrity. Not only is everyone at the Jetcraft family 100% focused on their jobs, they are all there to offer support and advice no matter what the circumstances. Jetcraft truly is a family.

What do you want your customers to experience when dealing with Jetcraft?

Success! My goal for every Jetcraft customer is that they are successful in their respective deals. Whether buying or selling, if every customer’s experience is a successful one we are all winners.

Who or what has been your greatest professional influence?

My parents, they not only were amazing role models but also are the sole reason I fell in love with aviation. As a child growing up they brought me to airshows all over the US and Europe and it’s from there that a passion for aviation stemmed.

From a young age I idolized airshow performer Sean D Tucker and was lucky enough to intern for him on his airshow tour while in University. He lives by a three word mantra, “Passion, Performance, Perfection”, and these are the traits I hope to live by each day.

Describe yourself in 3 words.

Determined, Charismatic and Passionate.

If you were to buy a business jet, which aircraft would suit your needs and why?

I would love to have this dilemma on my plate. I think I would have to choose Dassault Falcon 7X. Personally I think the Falcon range are the most aesthetically pleasing business jet’s on the market. They have a great pedigree and I trust the Dassault brand and family ethos. The 7X combines range, versatility and class. And let’s be honest you can’t argue with French styling!

What stands out to you as good customer service?

Trust, it has to be centered on trust. Gaining a client’s trust is what it’s all about. Making sure they trust you on a business, technical and sometimes most importantly, on a personal level. People tend to work with personalities they like and a combination of confidence, customer engagement, patience and respect at all times creates a pleasing business environment. In sales it is important to listen to your client’s needs and cater to their requirements rather than your own motives. Good customer service is putting the client first no matter what.

Finally, what is your hidden talent or hobby?

I love to travel. This year alone I have been to 5 different continents on business and pleasure. Getting immersed in different cultures helps me understand that there is not always a right or wrong way to do business but a different way. Aside from travel I love the outdoors and when I have free time you’ll find me hiking, mountain biking or playing football. Oh and I’m a massive F1 fan. The goal is to experience a new track each year.