Q&A with Karen Watkins

Karen Watkins, Jetcraft
Location: Minneapolis, MN, USA

How long have you been at Jetcraft?

I joined the Jetcraft family in September 2014 as an Administrative Assistant. My role is office administration in our Minneapolis office. I directly support the President, COO and transaction team.

Describe a typical day or week in your role.

Part of what I love about my job is that no two days are ever the same. My daily tasks vary each day depending on the needs of the company. I do everything from assisting with processing aircraft closing documents to answering calls to booking company travel.

What do you love most about your job?

The industry as a whole is so interesting and exciting that I find it difficult to pinpoint what I love most. There are so many things about my job that I truly love! One unexpected thing that this job has given me is the opportunity to see parts of the world I had only dreamt about before, which I am truly grateful for.

Describe the company culture at Jetcraft and what it means to you?

It is truly unique. The words that come to mind are teamwork and family. No one is above helping out wherever it may be needed. I really feel like a part of something big and that is truly amazing.

What do you want your customers to experience when dealing with Jetcraft?

That Jetcraft will exceed expectations. With our professional and experienced global network they will have all the best opportunities and options for buying and selling their aircraft, and we will help them through every step.

Who or what has been your greatest professional influence?

I have to say my parents. From a young age they instilled in me my work ethic and passion. They taught me that success is determined by how hard you work and nothing is handed to you on a silver platter.

Describe yourself in 3 words.

Loyal, Dependable, Adventurous

What stands out to you as good customer service?

Making sure the customer feels important and that their needs are not only met but exceeded.

Finally, what is your hidden talent or hobby?

In my down time I am a Zumba Fitness instructor and a member of a Curling league. I guess you could say I have a really hard time sitting still. I’m always looking for the next adventure.