Q&A with Raphael Haddad

Raphael Haddad, President, Jetcraft Commercial
Location: Toronto, Canada

Describe a typical day or week in your role.

I usually wake up at 5.30am and check my emails and messages, go for a run, then get back to work. During the day I have a lot of conference calls with the teams or I’m meeting with customers.

Tell us what you enjoy most about your role.

It’s the deal. The thrill of the deal. Scoring a deal gives me extreme satisfaction and working with a good solid team.

Describe what you are most proud of in your professional journey.

I’m very proud of what we have accomplished at Jetcraft Commercial. We started in 2015 and if we look back over the last few years at what we have been able to accomplish, I’m very proud of that.

Tell us how Jetcraft’s global network of offices and specialists benefit clients.

We are very careful in picking our team. Our team is not big, its very restricted however, all of them are experienced. They’ve all been in the industry for a few years, they have their own contacts, they have their own approach to their customers. They understand the local cultural sensitivities, so they understand how to close transactions and how to progress and advance through campaigns.

Explain how Jetcraft’s data and analytics are used within your work.

We have access to some good databases, you know we subscribe data and information on fleets, on airlines, on operators. That data is expensive, but it is worth it. We also use the services of some consulting firms if we would like some performance analysis to be done on a particular aircraft or particular routs for particular customers, so we do that. Access to data, access to analysis, doing our own analysis, is very relevant. One is to educate ourselves and be ready for the customer and to respond to customer demand.

Share which business aircraft you would buy.

I cannot zero in on particular aircraft, but I can tell you that in each category of aircraft, I have a preferred aircraft.

Share a travel essential you couldn’t live without.

My running gear. When the weathers good, I go for a run or if it’s not I go to the gym, it’s critical to me. It relieves my stress and gets me going for the day. That’s the first thing that goes in my traveling bag.

Share the best piece of advice you’ve ever been given.

The best piece of advice I was given by someone very dear to me is to do things once and do them right.

Describe Jetcraft in one word.

I cannot describe Jetcraft Commercial in one word. I can tell you that we’re straight to the point and efficient in supporting our customers needs.